Customer Service & Sales Executive, for growing retail business

Location: Banbury, Oxfordshire
Salary: Up to £19,000
Contract Type: Full-time Permanent
Date posted: 29-11-2018
Reference: 895177

Are you great with customers and looking for an exciting new challenge? Are you a fluent English-speaker OR have one or more European languages?

We’re recruiting for a fantastic new Customer Service and Sales job in Banbury, working for a growing, high-end retail business very much on the up!

The Role

The purpose of the Customer Service & Sales Executive is to take and process incoming orders face-to-face, over the phone and through e-mail, progressing orders, as well as grasping and nurturing any further business opportunities wherever possible.

The role requires an outgoing, energetic and driven candidate, who is strongly commercially focused and target driven

Key Responsibilities

  • Day-to-day customer service, handling wholesale & retail customers
  • Receiving and processing orders, setting up any new accounts
  • Many customer expectations
  • Working to upselling & cross-selling targets
  • Managing webchat
  • Handling any returns & complaints
  • Attending tradeshows & events

Skills & Experience

  • Previous customer service / sales / order-processing experience – 2+ years
  • Excellent listening skills
  • Strong communication skills & ability to build good customer rapport
  • Positive telephone manner
  • Problem-solving
  • Customer-focused
  • Accuracy

Other information

  • Staff discounts
  • Training and development
  • Free, on-site parking

Prospect Personnel are a Recruitment Agency in Banbury. We deal with Permanent & Temporary jobs in Banbury and throughout Oxfordshire, Northamptonshire & Warwickshire.

Please give us a call on 01295 235700 to see how we can help with your job search!

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