Customer Service Manager, for growing supplier

Location: Banbury, Oxfordshire
Salary: £25,000 - £30,000
Contract Type: Full-time Permanent
Date posted: 19-03-2019
Reference: 895318

We’re recruiting for a driven and inspiring manager to lead the Customer Service department for our client, a growing and successful e-commerce business based near to Banbury.

Reporting to the Board, you will manage the customer service team of 4 people initially, however there are plans to grow the team within the next year or two.

Responsibilities and Duties

  • Motivating the team and leading by example
  • Development in the role to run in line with company succession plans
  • HR duties – regular 121’s and day to day management
  • Tracking progress of KPI’s
  • Creating goals and measuring performance against those goals

The successful candidate will possess:

  • Must have a proven track record in managing a customer service team with a minimum of 2 years’ experience
  • Assertive and personable telephone manner
  • Organisational skills, able to manage and juggle a busy workload
  • IT Literate with a good knowledge of the MS Office suite
  • Assertive and personable telephone manner essential
  • Strong administration skills


Salary £25-£30k plus performance based bonus.

Prospect Personnel are a Recruitment Agency in Banbury. We deal with permanent Part & Full-time jobs in Banbury & the surrounding area.

Please give us a call on 01295 235700 to see how we can help with your job search!

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