Customer Service Executive, for market-leading specialists

Location: Nr. Banbury, Oxfordshire
Salary: £18,000 - £20,000
Contract Type: Full-time Permanent
Date posted: 12-03-2019
Reference: 895327

Are you a keen problem solver and enjoy speaking with customers?

We’re recruiting for a varied new job based near Banbury, for an outgoing and proactive Customer Service Executive, working for a busy market-leading distributor.

The business are looking for someone with some previous customer service or order processing experience, who enjoys working within a team environment. Your own transport will be essential due to the rural location of the business.

The Role

As part of a small specialist team, the Customer Service Executive will be responsible for communicating with customers, processing orders, ironing out any order issues and generally maintaining a high standard of customer care.

Key Roles & Responsibilities

  • Processing & uploading orders, using SAP and Excel
  • Communicating with customers on the telephone, regarding orders, delivery information, customer queries and managing customer accounts
  • Providing administrative support to the sales team
  • Liaising with the purchasing, transport & accounts/credit control departments

Skills & Experience

  • 1+ years office-based Customer Service / Order-processing experience
  • Motivated & organised
  • Proficient IT user, particularly good with Excel and other Microsoft Office packages
  • Able to work on your own initiative, within a team environment
  • Good attention to detail and a high level of accuracy
  • Numeracy skills
  • Confident communicator with a clear & confident telephone manner
  • Able to work under pressure & to tight deadlines
  • Analytical and problem solving skills
  • Quick learner
  • SAP knowledge would be an advantage, though full training will be given

Prospect Personnel are a Recruitment Agency in Banbury. We deal with permanent Part & Full-time jobs in Banbury & the surrounding area.

Please give us a call on 01295 235700 to see how we can help with your job search!

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