Customer Service Advisor (Italian-speaking)

Location: Bicester, Oxfordshire
Salary: Up to £23,000
Contract Type: Full-time Permanent
Date posted: 27-11-2018
Reference: 895169

Do you have both Italian language and upbeat, proactive Customer service skills?

We’re recruiting for a new Italian-speaking Customer Service Advisor, for a market-leading business based in Bicester.

The Role

The Customer Service Advisor will report into the Customer Support Supervisor. The job will provide a range of customer support to the business’ Italian customer base.

The job will require someone with fantastic customer service and problem-solving skills, able to build strong client relationships and help to ensure a smooth customer experience from start to finish.

Key Responsibilities

  • Single point of contact for all customer orders and queries
  • Managing customer orders, resolving any issues and ensuring all orders are processed within specific deadlines
  • Adhere to any customer requirements
  • Manage any complaints effectively
  • Customer service activity reporting and weekly reviews
  • Any process improvement

Skills & Experience

  • A minimum of x2 year’s Customer Service / order processing experience
  • Fluent Italian language skills
  • Keen problem-solver
  • Excellent people skills, able to build customer confidence and trust
  • Self-motivated
  • Organisational skills
  • Accurate data entry and attention to detail
  • Strong IT skills

Benefits & Other information

  • 37 working hours: Monday-Thursday, 08:00am-16:00pm; Friday 08:00am-15:30pm. 30 minute unpaid lunch
  • 33 days holiday, including bank holiday (may need to work some bank holidays)
  • Free on-site parking
  • 5% pension contribution
  • Will qualify for a bonus of up to 10% basic salary

Prospect Personnel are a Recruitment Agency in Banbury. We deal with Permanent & Temporary jobs in Banbury and throughout Oxfordshire, Northamptonshire & Warwickshire.

Please give us a call on 01295 235700 to see how we can help with your job search!

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