Customer Relations Manager, for established Banbury manufacturer


Location: Banbury, Oxfordshire
Salary: £26,000 - £29,000
Contract Type: Full-time Permanent
Date posted: 11-06-2019
Reference: 895471

We’re recruiting on behalf of our lovely, Banbury-based manufacturing client, for a driven and well-organised Customer Relations Manager.

The Role

The purpose of the role is to head up the company internal sales team, maximising team efficiency and productivity, as well as ensuring first-rate customer care and continued sales growth.

You will be part of a hard-working, fun and friendly team, with a good sense of humour.

Key Roles & Responsibilities

  • Monitor, target and direct department – Customer Care, order book etc
  • Implement Policies & Procedures
  • Weekly, monthly & annual sales reporting
  • Team training & development
  • Staff appraisals / reviews, maintaining attendance records & disciplinaries
  • Department recruitment & selection
  • Customer Service support, including providing samples and company literature wherever appropriate
  • Customer satisfaction surveys
  • Follow up sales leads from various marketing channels
  • Develop good product awareness
  • Occasional attendance of industry exhibitions, representing the company

Skills & Experience

  • Previous customer service / sales management experience (minimum 3 years)
  • Strong leadership qualities
  • Ability to set objectives & strategies
  • Heavily customer-focused, with background of handling and resolving customer queries
  • First rate communicator, both written and verbal
  • Working knowledge with a CRM system
  • Excellent time-management and forward planning
  • A dependable decision-maker
  • Able to influence and manage change
  • Sound decision maker
  • Some working knowledge of contact management software, as well as intermediate Microsoft Excel, Word & Powerpoint skills
  • Full driving license

Working hours Monday – Friday 08:30am – 17:00pm. 20 days holiday, plus Bank Holidays.

A fantastic, rewarding opportunity for someone from within a customer service management background. Looking for a new challenge? Then apply now.

Prospect Personnel are a Recruitment Agency in Banbury. We deal with permanent Part & Full-time jobs in Banbury & the surrounding area.

Please give us a call on 01295 235700 to see how we can help with your job search!

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