Client Relationship Executive


Location: Woodford Halse, Northamptonshire
Salary: £18,000 - £24,000
Contract Type: Full-time Permanent
Date posted: 07-06-2019
Reference: 895461

A great new job opportunity for a switched-on and proactive Client relationship Executive, working for a Northants-based tech business who recognise and reward hard work.

The Role

The Client Relationship Executive will be responsible for managing customer support. You will liaise closely with the company client base, working in a consultative manner, developing a strong understanding of their needs and ensuring these are met and goals are reached.

The ideal candidate will have a keen interest in technology, with bags of energy, self-motivation and people skills. You will be part of a fast-growing business, with clear progress routes in place.

Key Responsibilities

  • Provide customer support via phone, web-based chat, and email
  • Manage incoming queries / enquiries, customer cases quickly and effectively in line with SLAs
  • Clearly and succinctly document communications to customers using our ticketing system
  • Deliver customer webinar system demonstrations, showcasing new features.
  • Collaborate with developers to research, identify and validate issue resolutions.
  • Assist with creating writing pieces such as Knowledge Base articles.
  • Test new product features and functionality
  • Ensure audit trails are maintained to various ISO standards.
  • Identify, critique, suggest and implement intelligent changes to processes

Skills & Experiences

  • Ability to manage multiple projects and delivering in a timely and accurate manner
  • A keen interest in technology desirable
  • Excellent communicator – verbal & written. Able to confidently build customer relationships
  • Ability to work at a fast pace
  • Problem solving – able to solve customer issues effectively and promptly
  • Analytical skills, comfortable working with data
  • A passion for learning
  • Strong IT skills
  • Able to pick up new systems and understand new concepts and technologies quickly
  • A good multi-tasker

Prospect Personnel are a Recruitment Agency in Banbury. We deal with permanent Part & Full-time jobs in Banbury & the surrounding area.

Please give us a call on 01295 235700 to see how we can help with your job search!

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