Client Campaign Team Supervisor

Location: Banbury, Oxfordshire
Salary: Undisclosed
Contract Type: Full-time Permanent
Date posted: 21-02-2019
Reference: 895284

We’re recruiting for a new Client Campaign Team Supervisor vacancy, for a Banbury-based communications business, with an impressive industry track record.

The Role

The Client Campaign Team Supervisor is a varied and pivotal role within the client campaign team, co-ordinating and overseeing customer support, team performance, reporting and associated project work.

The ideal candidate will be able to bring real energy to the role and the team, motivating and driving a high standard of customer support in line with agreed SLAs.

Key Responsibilities

  • Coaching and motivating small customer campaigns team
  • Training, development and team performance management
  • Managing customer support line, also ensuring that all relevant information to the customer is communicated effectively and accurately
  • Weekly and quarterly reporting on the status of the incoming queries for each project
  • Work closely with suppliers
  • Maintain open lines of communication with team members, line manager and client stake holders
  • Issuing and invoicing of programme promotional codes
  • Weekly status reports on reward programme activity
  • Working closely with Client Services team on a variety of projects
  • Working alongside the Sales Team supporting with market research, client research and new products and services
  • Working with project teams on creative and brand requirements via external agencies
  • Completing / assisting in general office tasks

Skills & Experience

  • Customer focused career background, with natural ability to build rapport with all relevant stakeholders
  • Experience of managing a team
  • Strong motivational / leadership qualities
  • First-rate customer service and 
  • Planning & organisational skills
  • Self-motivated & results driven
  • Microsoft Office skills
  • Keen, analytical problem solver
  • Attention to detail
  • Good commercial / businsess acumen
  • Ability to prioritise a busy workload
  • Professional & presentable image
  • Calm under pressure
  • Initiative

Prospect Personnel are a Recruitment Agency in Banbury. We deal with permanent Part & Full-time jobs in Banbury & the surrounding area.

Please give us a call on 01295 235700 to see how we can help with your job search!

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